Our deliveries take place overnight from 11 pm - 7 am. If your community isn't open during these hours, we're able to keep a door code on file for your deliveries if there is one, or we can even keep a physical copy of your key on hand here in our office! We're usually able to cover the full cost of any key duplication fees in credit towards our online store :)
To pass along a copy of your key, contact us and we'll provide you with our mailing address and further instructions!
If you'd prefer, we can also instruct our drivers to either call you for access to the building when we arrive overnight, or simply leave your orders downstairs near the main doors of your building -- we do this for plenty of folks in apartment buildings all throughout the DC area!
P.S. live in the NYC area? See this section of our knowledge base for information about when your orders will be delivered!
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